CMS IVR Branding issue

[NicolasTirard]

Hello,

I've configured a specific ivr_background picture on an IVR, but it isn't displayed when dialing the IVR.

I can still see the default one.

Here is my conf:

-GET /ivrs/4136d5f3-65e6-41ef-8442-a0fff5737140

<ivr id="4136d5f3-65e6-41ef-8442-a0fff5737140">
<uri>12</uri>
<ivrBrandingProfile>08c3aa21-bf76-4f92-8b90-aaa5619f6bb9</ivrBrandingProfile>
<resolveCoSpaceCallIds>true</resolveCoSpaceCallIds>
<resolveLyncConferenceIds>false</resolveLyncConferenceIds>
</ivr>

GET /ivrBrandingProfiles/08c3aa21-bf76-4f92-8b90-aaa5619f6bb9

<?xml version="1.0"?>
<ivrBrandingProfile id="08c3aa21-bf76-4f92-8b90-aaa5619f6bb9">
<resourceLocation>http://serverIP/Branding/ivr_customization</resourceLocation>
</ivrBrandingProfile>

License on the CMS

CMS> license
Feature: callbridge status: Activated expiry: 2118-Jul-09 (36521 days remain)
Feature: turn status: Activated expiry: 2118-Jul-09 (36521 days remain)
Feature: webbridge status: Activated expiry: 2118-Jul-09 (36521 days remain)
Feature: branding status: Activated expiry: 2118-Jul-09 (36521 days remain)
CMS>

Any Ideas?

Thanks

Nicolas

[R0g22]

Have you ensured that the image is .jpg and less than 500 kb in size ? Also the aspect ratio can be a max of 1920 x 1200.

Next thing to check would be the MIME type on your web server hosting the background image which would be image/jpeg.

[NicolasTirard]

Hello,

Thanks for the response, but the picture is under the jpg format => ivr_background.jpg and the MIME type is correct. There is an entry for .jpg type image/jpeg.

The pic is actually 10kb and the resolution is 299*169. Its only a test picture.

Is my config seems ok?