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Google Hangouts Crashes While Sharing Screens in WebEx

thomas.higginbotham
Level 1
Level 1

‎04-29-2015 05:28 AM - edited ‎03-17-2019 05:07 PM

I use Google Hangouts to make phone calls from my laptop. Recently, an update to WebEx causes Hangouts to crash while dialed into the conference line when anyone shares their screen. This effectively means that I cannot use Hangouts to dial into the audio conference while using WebEx.

There is a bug for this issue at https://tools.cisco.com/bugsearch/bug/CSCut16304/, but the status is marked as "Terminated" and there are no workarounds provided. Is there anything that can be done to keep Hangouts from crashing while on a call and sharing screens over WebEx?

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dpetrovi
Cisco Employee
Cisco Employee

‎04-29-2015 06:20 AM

Hi Thomas,

 

If the issue is reproducible every time on your end, I advise you to call into WebEx Support 1.866.229.3239 and share with them your issue. This bug is closed as it wasn't reproducible, so maybe with your issue being reproducible they may be able to figure out what is causing it.

 

I hope this will help.

-Dejan

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