Hi There,
Please consider the following details:
- We have MRA via Expressway.
- We also have cloud Webex.
- Our service discovery domain is the same as our cloud webex domain (basically mail address)
When Mobile Jabber clients are doing the initial service discovery, they are trying to login to Webex Messenger, since we are a Webex customer.
I realise we can "Exclude" Webex discovery as part of the login process, but we have found the following:
- iOS Devices work fine, with both an emailed config URL & also Air watch provided configuration (EMM)
- Android devices seem to ignore the Airwatch EMM configuration
- Due to Android limitations, they also cannot use the configuration URL link from an email etc.
- The only way we can get this working is if the user installs Mozilla on the device, manually copies and paste's the config URL into Mozilla. this is too clunky and non user friendly for our users.
This leaves us a dilemma for all our mobile users using Android devices..
Has anyone else seen this with Android & Air watch? I dont understand why it works for iOS and not for Android.
Cheers
Dion
