Jabber Call History- Softphone

[jordoomer]

Hi Everyone,

Im having issues with Jabber not displaying call history. We are currently running 9.7.4 (soon to be 9.7.6) and the "recents" tab is completely blank even after making/receiving a call. Most users facing this issue are remote employees and don't have desk phones. Any ideas?

[Jason Du]

Hi Jordoomer,

You most likely hit this defect CSCun73729, details as below:

https://tools.cisco.com/bugsearch/bug/CSCun73729 

The fix is not in 9.7.6. You have to upgrade to 10.5.x. The latest version 10.6.4 is recommended.

Regards.

Jason Du