Jabber for Windows 11.8 running on Win7 Enterprise - Error Code CJ:1100:25

[an0000001111]

Hi,

currently several users receive a prompt from Jabber with the message "Try again later or contact your system administrator" and a error code "CJ:1100:25"is written in the "show error notification" log.

When I lookup for the error codes (https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116306-qanda-product-00.html) I would guess that CJ:1100 stands for the contact service and 25 means the error 2 and 5.

I can see in the logs of Jabber that it tries to update all kind of contacts, even those which are not in the contact list of jabber. I guess that Jabber is looking in the Outlook mail client for contacts out of the e-mail history.

My question: Has anyone experienced this error? Or can someone tell me a source for the error codes that Jabber for Windows uses in the major version 11?

[Jonathan Schulenberg]

Have you pulled a problem report from the client and looked at the log file? While verbose, the error is usually pretty clear in it.

Also, what are you using for a contact source: UDS, EDI, or BDI? There were mandatory changes introduced with 11.8.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_8/RN/cjab_b_release-notes-for-cisco-jabber-windows-118.html#reference_56DD8276CCB81719795237B3B1469577

[an0000001111]

Hi Jonathan,

thanks for your reply. We're using as contact source the CDI on a 11.5 CUCM.

CUCM exchanges via UDS within the cluster.

Jabber is running with version 11.8.0

The error appears not globally on all clients, just on some.  

I'm currently struggeling to find a trigger for the error message.

I've been running the the diagnostic functions and found some suspicious lines in the jabber.log file.

Hopefully someone has the same issue or a solution.

2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [\src\main\person-ldap\LdapBinder.cpp(85)] [csf.person.ldap] [csf::person::ldap::LdapBinder::buildActiveDirectoryUrl] - UseSSL is disabled, setting the protocol to ldap.
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(117)] [csf.person.ldap] [csf::person::ldap::LdapBinder::buildActiveDirectoryUrl] - Adding url to url list: >ldap://XXX.XXX.XXX.XXX:3268<.
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(154)] [csf.person.ldap] [csf::person::ldap::LdapBinder::initialise] - LDAP init SUCCESS.
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [erson-ldap\LdapServerInformation.cpp(36)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::setOpenLdapWrapper] - Resetting the OpenLDAP instance in LdapServerInformation, clearing all cached server information.
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [src\main\person-ldap\LdapOptions.cpp(65)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapProtocolVersion] - Setting LDAP protocol version to 3 succeeded
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [rc\main\person-ldap\LdapOptions.cpp(118)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapTLSOptions] - TLS version set to 1.0
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [rc\main\person-ldap\LdapOptions.cpp(131)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapTLSOptions] - Setting require certificate succeeded
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [rc\main\person-ldap\LdapOptions.cpp(148)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapTLSOptions] - Setting connection argument succeeded
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [rc\main\person-ldap\LdapOptions.cpp(165)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapTLSOptions] - Setting verification callback succeeded
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [rc\main\person-ldap\LdapOptions.cpp(182)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapReferal] - Setting LDAP referral succeeded, adding callback.
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [rc\main\person-ldap\LdapOptions.cpp(187)] [csf.person.ldap] [csf::person::ldap::LdapOptions::setLdapReferal] - Successfully set rebind callback.
2018-01-02 12:21:26,995 DEBUG [0x00001e3c] [erson-ldap\LdapServerInformation.cpp(84)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::getSupportedAuthenticationMechanisms] - Getting the supportedSASLMechanisms from the LDAP server...
2018-01-02 12:21:27,339 DEBUG [0x00001e3c] [erson-ldap\LdapServerInformation.cpp(89)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::getSupportedAuthenticationMechanisms] - SASL mechanism GSSAPI found on the server.
2018-01-02 12:21:27,339 DEBUG [0x00001e3c] [erson-ldap\LdapServerInformation.cpp(89)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::getSupportedAuthenticationMechanisms] - SASL mechanism GSS-SPNEGO found on the server.
2018-01-02 12:21:27,339 DEBUG [0x00001e3c] [erson-ldap\LdapServerInformation.cpp(89)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::getSupportedAuthenticationMechanisms] - SASL mechanism EXTERNAL found on the server.
2018-01-02 12:21:27,339 DEBUG [0x00001e3c] [erson-ldap\LdapServerInformation.cpp(89)] [csf.person.ldap.LdapServerInformation] [csf::person::ldap::LdapServerInformation::getSupportedAuthenticationMechanisms] - SASL mechanism DIGEST-MD5 found on the server.
2018-01-02 12:21:27,339 DEBUG [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(338)] [csf.person.ldap] [csf::person::ldap::LdapBinder::bind] - Trying to bind using GSSAPI mechanism
2018-01-02 12:21:27,479 ERROR [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(380)] [csf.person.ldap] [csf::person::ldap::LdapBinder::bind] - LDAP bind error. code=-2, msg=Local error
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [n\src\main\person-ldap\LdapUtils.cpp(64)] [csf.person.ldap] [csf::person::ldap::LdapUtils::mapErrorNo] - Code = -2, Msg=Local error
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(350)] [csf.person.ldap] [csf::person::ldap::LdapBinder::bind] - Trying to bind using PLAIN mechanism
2018-01-02 12:21:27,479 WARN  [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(196)] [csf.person.ldap] [csf::person::ldap::LdapBinder::bind_plain] - Anonymous binding is not configured and no user credentials specified, unable to continue.
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: ContactServiceImpl::onUserShouldEnterCredentials
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(368)] [csf.person.ldap] [csf::person::ldap::LdapBinder::bind] - As the mechanism was a simple bind and failed, the credentials should be set to not verified.
2018-01-02 12:21:27,479 DEBUG [0x00001b04] [rc\framework\ServicesDispatcher.cpp(208)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] -  executing (ContactServiceImpl::onUserShouldEnterCredentials)
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: ContactServiceImpl::credentialsVerifiedChanged
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: SystemService::VerifyCredentials
2018-01-02 12:21:27,479 ERROR [0x00001e3c] [src\main\person-ldap\LdapBinder.cpp(380)] [csf.person.ldap] [csf::person::ldap::LdapBinder::bind] - LDAP bind error. code=49, msg=Invalid credentials
2018-01-02 12:21:27,479 DEBUG [0x00001e3c] [n\src\main\person-ldap\LdapUtils.cpp(64)] [csf.person.ldap] [csf::person::ldap::LdapUtils::mapErrorNo] - Code = 49, Msg=Invalid credentials
2018-01-02 12:21:27,479 DEBUG [0x00001b04] [src\framework\ServicesDispatcher.cpp(39)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: ContactServiceEventHandler::ReportNotice

[an0000001111 · Accepted solution]

Just to let you know. Bug CSCvd10582 was the source of errors.

With a new version and an updated config file the issue got solved.