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Jabber save chat to outlook error

shihab.kp
Level 1
Level 1

Hi,

Iam facing issue with jabber chat save to outlook feature.

 

we are having only external exchange server and i have edited xml file and new menu is showing in jabber client,but it is not connecting to exchange server.

 

Please find below configurations.

 

 

 

 

shihabkp_0-1671255159431.png

 

<config version="1.0">
<Options>
<StartCallWithVideo>false</StartCallWithVideo>
<EnableSaveChatHistoryToExchange>true</EnableSaveChatHistoryToExchange>
<SaveChatHistoryToExchangeOperationMode>EnabledByPolicy</SaveChatHistoryToExchangeOperationMode>
<Exchange_UseCredentialsFrom>CUCM</Exchange_UseCredentialsFrom>
<ExchangeAutodiscoverDomain>mail.externaldomain.com/</ExchangeAutodiscoverDomain>
<InternalExchangeServer>https://mail.externaldomain.com/autodiscover/autodiscover.svc</InternalExchangeServer>
<ExternalExchangeServer>https://autodiscover.mail.externaldomain.com/autodiscover/autodiscover.svc</ExternalExchangeServer>
</Options>
<Voicemail>
<VoicemailPrimaryServer>unity1</VoicemailPrimaryServer>
</Voicemail>
<Phone>
<TftpServer1>cucm.domain.com</TftpServer1>
<CtiServer1>cucm.domain.com</CtiServer1>
<CcmcipServer1>cucm.domain.com</CcmcipServer1>
</Phone>
<Policies>
<TelemetryCustomerID>com.domain</TelemetryCustomerID>
<EnableSIPURIDialing>true</EnableSIPURIDialing>
<Persistent_Chat_Enabled>true</Persistent_Chat_Enabled>
</Policies>
<Presence>
<PresenceServerAddress>imp.domain.com</PresenceServerAddress>
</Presence>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
<PresenceDomain>domain.com</PresenceDomain>
<BDIPresenceDomain>domain.com</BDIPresenceDomain>
<UdsServer>cucm.domain.com</UdsServer>
</Directory>

</config>

 

 

 

 

 

 

Resolved by just adding exchanger server domain

2 Replies 2

I think that you need to use what is known as Modern Authentication to connect to Exchange. This is because Microsoft has depreciated Basic Authentication since awhile back. Modern Authentication uses Oath to authenticate.



Response Signature


Adam Pawlowski
VIP Alumni
VIP Alumni

Basic may still work on premise, but as was noted in the post, it only wants the exchange server address. IIRC if you only supply the external, it is used in both scenarios for both on-premise and edge.

Modern auth is required with o365, there are a number of issues with this in releases prior to mid 14.1 for Mac for sure, it would be advised to be on a later release if you're using o365 and desire calendaring/outlook.