Jabber unable to communicate with server

dunn1c · ‎07-08-2018

I'm in need of some help. Neither TAC nor google searches have helped me yet. I cant get my jabber client to work with my IM&P server. It works just fine if I have it pointing to the CallManager. Currently not using DNS SRV records. I am modifying the host file on my pc. I will eventually get SRV records created.

Running CM 11.5.1, IM&P 11.5.1 and Jabber 12.0.1

IM&P sees the users. Cisco has confirmed that the setup both in CM and IM&P are correct.

Here is a snippet from the jabber log. I cant believe I cant find anything on the internet about this error message. Is it possible that I am the first to discover this error message (sarcasm)?

2018-07-08 10:12:52,425 DEBUG [0x00002804] [ets\adapters\imp\control\Outage.cpp(519)] [IMPServices] [CSFUnified::Outage::onServerDisconnection] - ****************ATTENTION********************
2018-07-08 10:12:52,425 INFO [0x00002804] [ets\adapters\imp\control\Outage.cpp(520)] [IMPServices] [CSFUnified::Outage::onServerDisconnection] - [state: CONNECTED]
2018-07-08 10:12:52,425 INFO [0x00002804] [ets\adapters\imp\control\Outage.cpp(362)] [IMPServices] [CSFUnified::Outage::checkImPresenceStarted] - Outage::onServerDisconnection ignored due to IMPresence not being started
2018-07-08 10:12:52,425 DEBUG [0x00002804] [ets\adapters\imp\control\Outage.cpp(572)] [IMPServices] [CSFUnified::Outage::onServerDisconnection] - *******************DONE*****************************
2018-07-08 10:12:52,425 INFO [0x00002804] [ets\adapters\imp\control\Outage.cpp(573)] [IMPServices] [CSFUnified::Outage::onServerDisconnection] - [state: CONNECTED] exit
2018-07-08 10:12:52,425 INFO [0x00001848] [rx\jwcpp\LoginMgr\LoginStopState.cpp(46)] [csf.jwcpp] [CLoginStop::OnStateChanged] - @LoginMgr: #0, CLoginStop::OnStateChanged error: 14
2018-07-08 10:12:52,426 INFO [0x00001848] [rwerx\jwcpp\xmppsdk\XmppClient.cpp(2123)] [csf.jwcpp] [CXmppClient::FinalCleanData] - @XmppSDK: CXmppClient::FinalCleanData, bReconnect:1
2018-07-08 10:12:52,426 INFO [0x00001848] [x\jwcpp\LoginMgr\LoginStopState.cpp(107)] [csf.jwcpp] [CLoginStop::OnStateChanged] - @LoginMgr: #0, CLoginStop::OnStateChanged conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
2018-07-08 10:12:52,426 ERROR [0x00001848] [berwerx\jwcpp\loginmgr\LoginMgrCPC.h(25)] [csf.jwcpp] [CLoginMgrConnectionPointContainer::Fire_OnLoginError] - @LoginMgr: #0, CLoginMgrConnectionPointContainer::Fire_OnLoginError login, OnError, 14
2018-07-08 10:12:52,426 ERROR [0x00001848] [jwcpp\JabberWerxCPP\JWLoginSink.cpp(102)] [csf.jwcpp] [JabberWerxCPP::JWLoginSink::OnLoginError] - @JabberWerxCPP: JWLoginSink::OnError, lerr:14
2018-07-08 10:12:52,426 DEBUG [0x00001848] [s\adapters\imp\components\Login.cpp(124)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - Entry
2018-07-08 10:12:52,426 DEBUG [0x00001848] [s\adapters\imp\components\Login.cpp(126)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - ****************************************************************
2018-07-08 10:12:52,426 INFO [0x00001848] [s\adapters\imp\components\Login.cpp(127)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - OnLoginError: LERR_JABBER_UNREACHABLE <14>:
2018-07-08 10:12:52,426 DEBUG [0x00001848] [s\adapters\imp\components\Login.cpp(128)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - ****************************************************************
2018-07-08 10:12:52,426 INFO [0x00001848] [\impl\system\UserProfileManager.cpp(149)] [UserProfileManager] [CSFUnified::UserProfileManager::Impl::getCredentialsForAuthenticator] - for authenticator: 1200
2018-07-08 10:12:52,426 DEBUG [0x00001848] [apters\imp\components\LoginUtils.cpp(92)] [IMPServices] [CSFUnified::IMPStackCap::LoginErrortoErrorCode] - LoginErrortoErrorCode: 14 mapped to: UnableToConnectToTheServer
2018-07-08 10:12:52,426 DEBUG [0x00001848] [isteners\LoginEventListenerImpl.cpp(141)] [IMPServices] [CSFUnified::LoginEventListenerImpl::OnLoginError] - errCode: UnableToConnectToTheServer

dunn1c · ‎07-08-2018

More information. I am running the CM, UC, and IM&P on a BE6000K. No firewall between my pc and these servers. How can I verify that port 5222 isnt causing this problem?

Nikhil Aind · ‎07-08-2018

You can run "netstat -a" on the cmd when logging into jabber to check the active connections it should say ESTABLISHED, If you see TIME_WAIT then its more likely something on the network, Further you can run the packet captures to check.

C:\Users\Administrator>netstat -a

Active Connections

Proto Local Address          Foreign Address        State
TCP    10.106.113.199:57743   10.106.113.195:5060    ESTABLISHED
TCP    10.106.113.199:57744   cup115:5222            ESTABLISHED
TCP    10.106.113.199:61357   cup115:8443            CLOSE_WAIT

dunn1c · ‎07-12-2018

I have 2 different vpn's that are used. One vpn, the jabber client establishes correctly to the IM&P server on port 5222. On the other vpn, the jabber client established to the IM&P server on port 8443 which is for web access and as such, the jabber client wont conenct to the IM&P server.

Any idea why I would be establishing a connection to port 8443 instead of port 5222?

Anthony Holloway · ‎04-17-2019

Can you please reply with your resolution? I have this exact same error (14) and am finding nothing online other than your post. It would be great if we could know how you worked through it. Thanks.

EDIT: I just disabled HA, rebooted both IM&P nodes, re-enabled HA, and it started working again. My version is 11.5.1.11900-21.

Christopher Stock · ‎04-02-2020

Hello,

Did you ever find a solution to this, we are seeing the same issue on System version: 11.5.1.15900-33. Rebooting the CUPS servers normally fixes it.