Loss of SNMP visibility to some services post CUCM 12.5 upgrade

[dgonzo715]

We just upgraded 3 clusters from 12.0 to 12.5 (SU4). On each cluster our Solar Winds monitoring can no longer find/monitor the certm and certsync services. After one upgrade, ok, maybe just a fluke, but consistently happened on all 3 clusters like clockwork. Has anyone else experience this and found a reason and/or solution? (TAC has confirmed the service/process names have not changed).

[Jonas Fraga]

Hello @dgonzo715 

Just in case have you looked if your SNMP Community data and IP's for your Solarwinds are present on UC Services?

Have you tried to looking manually walk on SNMP with some desktop tools and check it out if info are available (Just to check if Solarwinds has some "cache" info with issues)?