Many of our users have a headset plugged into the headset port of 8811 and 8851 phones. The headset is wireless from the base to the earpiece and it's not a Cisco branded headset. If the last call was on the headset, the multicast alert to the phone displays the message but plays out over the headset, which is inactive, seated on the base. If the last call was on the handset, the message is displayed on the phone and the message plays out over the speaker.
We need to make sure if the phone is inactive, the message plays out over the speaker. Does anyone know of a solution to this that will force the announcement to go out over the speaker? This would be regardless of whether the user used a headset or a handset for their last call.
We're on CUCM 12.5 and Informacast Fusion 14.21.1.
