No "Change Folder" button on the chats tab of the Options dialog

[kanielwang]

We are using Jabber for windows 11.8.2.

The "AllowUserSelectChatsFileDirectory" parameter is set to true in jabber-config.xml.

Actually, as the parameters reference guide indicates, this parameter is true by default.

And we cannot find the Change Folder button on the Chats tab of the Options dialog.

Below is what I find in "Parameters Reference Guide for Cisco Jabber 11.8"

AllowUserSelectChatsFileDirectory
Applies to Cisco Jabber for Windows.
Determines whether users can change the directory f r the MyJabberChats and MyJabberFiles folders.

• true(default)—Users can change the directory of the MyJabberChats and MyJabberFiles folders
using the Change Folder button on the Chats tab of the Options dialog.

Please help, Thank you.

[Mohammed al Baqari]

Can you post a snapshot from your Jabber client after navigating to File > Options > Chats.

[kanielwang]

Hi Mohammed,

Thanks for your reply.

Please check the attachment for my snapshot.

My jabber is in Chinese. But it's easy to see there is no "Change Folder" button.

Thanks,

Kaniel

[Mohammed al Baqari · Accepted solution]

In your jabber xml you need to enable auto-save as below. Signout and signin then you should have auto-save viewed and you can change the directory manually.

  <enableautosave>true</enableautosave>

[kanielwang]

You are right! Issue solved. Thank you.

Thanks,

Kaniel