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Webex crashes while selecting recording device

otatop
Level 1
Level 1

I'm running windows 10, have a computer mic, a mic on a usb camera, and a Bluetooth headset. If I select the Bluetooth headset mic, and then in the drop down to select a different mic, webex will crash. This happens every time I try that. Additionally, if I attempt to select the Bluetooth headset, it doesn't get any audio.

Also, just now I was on a webex and was using the audio from the usb mic, and it worked for a half hour meeting, then in the next meeting it lasted about 10 minutes but then after that no one could hear me. I had to close webex and reconnect to get the mic working again. I could hear everyone else using the usb speakers with no problem.

1 Reply 1

keglass
Level 7
Level 7

Keith,


I recommend you contact WebEx Technical Support as they will be able to tell you if the problem you are experiencing has been identified and assist you with a fix ... or help by debugging. They are available 24/7.


Contact WebEx Technical Support | WebEx

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities