WebEx CUCM User Sync Problem

[Maheer Brown]

Hi Guys

I have an issue where End Users configured on CUCM will not auto sync with WebEx.

Ive tried both LDAP End Users and manual End Users and have the same problem.

Groups and Roles are configured correctly and it ws working before but then suddenly stopped.

Thanks

M

[Singh2471]

Hi,

Below link may help you fixing the issue:

https://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_7/Administration_Guide/cwms_b_cwms-administration-2-7/cwms_b_cwms-administration-2-7_chapter_01100.html

Please rate if this help!

Thanks!

[Maheer Brown]

Hi Singh

The configuration seems to be correct but its still not syncing.

Any other ideas?

Thanks

M

[tsiemons]

Have you fixed that ? I have also the same issue .

[Maheer Brown · Accepted solution]

Hi 

Users take 6 months to purge from WebEx

So if you rename a user domain etc then the users will not sync after 6 months 

Thanks

Maheer