10-02-2015 10:19 AM - edited 03-17-2019 05:34 PM
When I try to join a webex on my nearly new MacBook Pro, it hangs at 98% and never completes. On another Mac, webex works fine. OSX 10.10.5
What do I do?
David
10-02-2015 02:44 PM
See this link - https://supportforums.cisco.com/discussion/12574031/jabber-mac-cisco-webex-meeting-center-error-message
07-29-2016 08:55 AM
I have the exact same issue as above, been using webex for at least a year now with no issues until a few weeks ago, no updates or upgrades, just one day quit working. Hangs at 98%, no proxy options set, no security questions unanswered, no certs untrusted. I have manually opened and allowed the program access but still, no luck. This is a corporate wide requirement and I am the lone wolf in my group because of my mac. Any suggestions would be wonderful. Thanks
08-05-2016 09:14 AM
Ditto here. Used to work, no changes, now doesn't -- hangs on 98% on OS X El Capitan.
Works from my Android so it's not the network.
08-05-2016 11:12 AM
I fixed mine and now it works every time. Here is what I did:
Close browsers
In finder, use the Go menu, then Go to Folder ~/Library
In the Internet Plug-Ins folder, delete the WebEx64 plugin
In the Application Support folder, delete the WebEx Folder
Navigate to webex.com/test-meeting.html
Follow the prompts to join a test meeting. You should be prompted to install the webex plugin.
Webex should start now.
08-05-2016 11:32 AM
Thanks for the quick reply -- this makes sense. I was looking for an old installation to remove and reinstall, but it was hidden, as you say in ~/Library/*.
However, it isn't working for me. Still stuck on the same "90% preparing your meeting..."
Only thing I'm seeing in logs is:
8/5/16 2:20:15.274 PM Meeting Center[35931]: objc[35931]: Class CPDFontPanel is implemented in both /Users/chris/Library/Application Support/WebEx Folder/1524/Meeting Center.app/Contents/MacOS/Meeting Center and /Users/chris/Library/Application Support/WebEx Folder/1524/pd.bundle/Contents/MacOS/pd. One of the two will be used. Which one is undefined.
and in a subsequent try:
8/5/16 2:26:36.116 PM launchservicesd[89]: SecTaskLoadEntitlements failed error=22
No idea if these logs are germane, but they occurred just after I launched the test meeting.
Again, thanks for the good ideas, I'm surprised it didn't work.
08-12-2016 06:18 AM
I tried the removal (including grepping for "webex", "WebEx" and "Meeting" and removing all related files), and tried launching from Chrome, Firefox and Safari -- no joy.
Then I tried the Windows trick: reboot. That got WebEx working again. Yuck.
08-13-2016 06:36 PM
Please visit http://kb.webex.com/WBX38280 and follow the instructions given under "Manually Removing WebEx" section. Hope this helps the Mac to rejoin WebEx meetings!
01-18-2018 02:08 PM
WebEx not starting in Chrome after Chrome upgrade--Chrome Add-on Plugin Issue (MAC)
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