03-06-2018 10:48 AM
Hello,
As I already post the problem in the support forum, I will just let the URL here and hope that you can help me.
Bulk Transcript Downloader Error - Cisco Support Community
Thanks in advance.
Solved! Go to Solution.
03-07-2018 12:55 PM
Hi Martin,
I have provided the answer to your original query in supportforums.cisco.com.
I'm also adding it below.
Hope this helps.
-----------------------------------------------------------------------------
Oops, but good catch!
Basically, the bulk transcript downloader script is unable to process unicode (UTF-8 encoded) characters. (Do your transcripts have multi-byte, non-english characters in them?)
It is a simple fix, I will do it and re-publish this code.
Meanwhile, can you try one of these options?
FYI, all the sample code of SocialMiner (including this one) is available publicly on github.com now!
Check out https://github.com/CiscoDevNet/socialminer-sample-code
03-07-2018 12:55 PM
Hi Martin,
I have provided the answer to your original query in supportforums.cisco.com.
I'm also adding it below.
Hope this helps.
-----------------------------------------------------------------------------
Oops, but good catch!
Basically, the bulk transcript downloader script is unable to process unicode (UTF-8 encoded) characters. (Do your transcripts have multi-byte, non-english characters in them?)
It is a simple fix, I will do it and re-publish this code.
Meanwhile, can you try one of these options?
FYI, all the sample code of SocialMiner (including this one) is available publicly on github.com now!
Check out https://github.com/CiscoDevNet/socialminer-sample-code
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