abandoned call to agent timer

[matee]

We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after ring to agent in 1sec and that effect the evaluation on agents...

[bill.king1]

The logic in this post may give you what you want?
https://community.cisco.com/t5/contact-center/adjusting-abandoned-call-timer/td-p/2364794

[matee]

so this is done through script only, no other way from administrator page or reports i can check 

[bill.king1]

You may find this helpful as well.
https://community.cisco.com/t5/contact-center/how-to-mark-short-calls-in-uccx-as-handled/td-p/3692091