Hi
I've been struggling with the problem for a while now, and I'm curious if anyone else has experienced this.
When a Contact Center agent reset their Active Directory password, they can't login to Finesse for upwards of 20 minutes afterwords. When trying so, they get Invalid ID or password.
I've traced the problem to something between UCM and CCX. The agent is able to log into the UCM Self Care portal with their new password.
I've spoken to TAC before, and it's always recommended I reboot my UCM Publisher to resolve the issue.
Traces show the following into the Finesse web services log:
CBU_CoreImpl-worker5-3-CMD_FAILED: %[ENTITY_ID=**USER ID REDACTED**][ERROR_DESCRIPTION=errorCode 33]command_name=SetAgentState]: Received failed command response
