Agent specific report from CUIC (UCCE 10.x))

[Thomas G. Johannesen]

Hey all.

Have can I make an report to my finesse agent that shows the agents own stats.

Calls handled, talk time etc.

I'm using UCCE 10.5 and Finesse 10.5.1

I have tried with permalinks, but can't see have i can send filters with the link.

Regards

Thomas

[ewindgat · Accepted solution]

This information is only available to Admins. So, if you want to show this information to agents, on the Desktop, it should not be possible.