Hi,
When I'm reading this paragraph:
SocialMiner High Availability Considerations, Cisco SocialMiner does not support high availability.
SocialMiner uses either a small or large, single-server, all-in-one, deployment. You cannot use a load-balancing, split site deployment.
On the site: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/design/guide/uccx_b_soldg-for-unified-ccx/uccx_b_soldg-for-unified-ccx_chapter_0100.html#concept_516565582A7ABA766CAA5313B7BA2D5C
I'm wondering what are the availability numbers of a SocialMiner deployment in %?
Because if the business marks i.e. the chat as an import channel you want to have that deployment as high available as possible.
Regards
Remco
