Contact Center

I would like to give my contact center supervisors the ability to shutdown queues that they are responsible for. Is there any way to accomplish this?

We recently upgraded to UCCX 7.0(1) and my supervisors are telling me that the door icon to force an agent to log off doesn't work properly. It does in fact log the agent off but it doesn't kick them out of the system. Is this a configurable item or ...

Hi,We do have an IPCC-7.5.5 with CVP 7.0.2 set up with Side-A and Side-B geographically separated with IP WAN.The agents are logging to CAD.Side-A- Rogger-A, PG1A, PG2A (PG's locally failover) and CVP.Side-B- Rogger-B, PG1B, PG2B(PG's locally failove...

Dears,In cisco CCX, when the service level is down, is there anyway to show that to the supervisor in real time?Or to trigger it by a workflow for example?Please advice

how do I create a ECC variable for voicemails coming in?

Hi all,We need to install MS updates and hotfixes on ICM servers.Cisco qualifies the MS updates using 4 types :- Impacting- Not Impacting- Deferred- Not ApplicableWhich type of updates can be installed and which type must not be installed on the IPCC...

Hi,Can we connect CCX Informix database through ODBC (Using DSN)? Mainly I want to create custom reports using CCX Informix database. Regards,Umesh

Dears,We have ICM 7.2.7, we have an issue with CTIOS client, if the agent close the CTIOS client without logging off, the CTIOS server will change agent status to reserved mode while the agent phone still receiving calls, so we getting abandoned ring...

I need to be able to route calls based on time of day and the date (for holidays, etc.). For example, one department is open from 8am-1pm on Labor Day. The generic holiday.aef and holiday file for AMPM does not work in this case. Any suggestions?Than...

Hi all,just want to check if it is possible to perform a Outbound Preview Dialer to calls from Abandon Calls to the inbound Call?

I have a basic script and it works. I adding redirect to the voicemail and it doesnt redirect the call the debug tool validates the script. Any help would be appreciated.

Hi Team,I am searching for the calculation involved in Answered, RONA, handled and between them. However I failed to find the information which convinces me! Can any one please suggest.Thanks in advance.

Dear Team, We have a requirement wherein the Calls which are coming to the Queue at the last needs to be answered first because of high SLA standards. Need your help in this regard ????

I am trying to save a backup and it stalls at 73% complete. I have attached a screen shot.

Hi all I have a problem with the IPCC software i installed, CRS Node Manger fails to start, This is the error Messege i get. ----------------------------------- 5/18/2007 9:40:30 AM Service Control Manager Error None 7031 N/A NLCCM01 The Cisco CRS No...