On my secondary IVR the Cisco AVVID Alarm Service has shutdown twice and needed to be restarted.this is not happening on my primary IVR. Any suggestions on what cold be causing this? my IVR version is 4.0(5)
I have two servers in HAexpress v7 sr110.0.0.1 - master 10.0.0.2 - slaveI have a web page the points to an http trigger on my ipcc express servers and passes some valueshttp://10.0.0.1:8080/promptmgr?CCName=1&P_No=Welcome_Msg&CC=690&Action=1This all ...
Hi Can UCCX be installed remotely? Cisco Document clearly mentions not to use VNC/PCAnywhere/iLO/RDP, however for the CRS troubleshooting one of the methods mentioned is VNC.Does using VNC for install, really have any impact?Thanks.
Greetings,I have configured an ICM Call Variable to show in CAD. The variable is filled in a routing script and for 3 DN's it is displaying the right information. Last week I added another DN with a different value to be displayed through this variab...
Hi,My customer has just been upgraded from CCX 3.5 to 7.0 Enhanced.They claim that on the old server in CAD, the real-time report that the agents could view used to refresh in real-time, however the new install only refreshes every 10 seconds. Does a...
Hi, We had some problems on our WAN connection yesterday and the UCCX agents received the following error message – 10:17:42 "The agent extension is out of service, ready state changed and call control operations cannot be performed" then 10:17:44 "T...
When i select the agent call summary report , and the filter parameter is set to resource group name or team names, does not apear all the agents, only apears the summary of the team supervisor. Its strange because weeks before when i select that fil...
where is the cad ip for uccx entered. i have a primary and f/o server. if the pri goes down the target server ip has to be changed, and i cannot seen to remember where thats done.thank you
When attempting to connect to:http://<server>/appsupervisorsystem throws an apache tomcat error saying the requested resource is not available on UCCX v7.0No reported bug on this. Appadmin and appuser pages display login correctly when they are hit....
Hello guys,I've noticed that in Desktop Administrator, VoIP Monitor branch there are much more devices present than actually configured agents. These devices that are not agents doesn't have IPCC Extension configured under users configuration page in...
HiWe will be working on Cisco UCCX 7 with High Availability model. This UCCX solution would work with CUCM cluster comprising of a Publisher and Subscriber.When we add the RmCm Provider, do both the CUCM servers in the cluster get added, which will b...
Are there database tables within IP-IVR that can be hit via an external SQL query that would provide data about such things as prompts, applications and scripts available on that box and if so where? The CRS Database tables and fields document does ...
