Contact Center

Hi I'm looking for information regarding dial order. How does dialer/campaign manager determine which campaign is dialed 1st? Let's say I have 300 dialing lists and I import a contact to 50th DL. How does the dialer go about finding the contact on th...

when I want to install cisco uccx editor in windows 10 its failed, and compability mode dont have win 10 mode. How can I solve this problem. Cisco uccx editor is 10.5.1.11001-49 version.

Hi, While we transfer (direct) a call, active call moving hold for a second before transferring to agent. Can any one help on this why the call is moving to hold before direct transfer.?

Hello, please help me, I have the following problem, we have the finesse platform for answering calls in a call center, a remote destination was configured to divert calls to the agents' cell phones, this works correctly, that is, a client calls, tra...

Hello:PLease could you tell me the difference  between the values of a summary report and a detailed report on CUIC?. Which is the intellegence of CUIC when it calculates the summary of an specific report?. In some cases the values of a summary repor...

Hi, I looking for values on Latency and Jitter vales for Agent using Call Manager, Jabber and Finesse over a WAN (HCS-CC or UCCE v10.5). Before these agents start to experience issues. Is there information like this available?

Greetings, Have been doing some testing with cloud NLP/NLU providers. Currently, I'm working with UniMRCP and DialogFlow. First, even I attempt to do MRCP v2 to UniMRCP SDP never seems to be established and just loops there or CCX finally says there ...

Hi,We are running UCCX version 11.6, when we generate any historical report, and if we open the chart we can see seconds as the time frame, can we change this to minutes, please see the screenshot below.  

I need to  do a holiday check, normally I do this via dbwalker node in a script against a Sql table. The idea the primary cell is the date and the other columns may be different countries Date.      Country.  Country.  Country  25/12/18. UK.         ...

Hi Everyone, We have quite a few customer-facing scripts that need to be modified during holidays and for other reasons. The problem I am running into is that we tend to let's say: 1. Close the queue at an earlier time but we forget to remove the cha...