Hello DevNet, We're finally starting to leverage the Context Service for some of our UCCX customer, but at first glance we're finding that it seems to be very limited in terms of data available to the agents in the Finesse application. In particula...
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Resolved! UCCX Database service alert/monitoring
Unfortunately we are hitting bug CSCvg58622 that cause the database to go OUT OF SERVICE, there is a fix but it will be a major upgrade and I'm not sure if I really want to do it.I was wondering if there is a way to get email alerts on that service o...
I am looking for a script or method that once an end user calls in and makes their selection the system asks the end users to confirm their selection. Example, end user calls in and selects option 1. The options would be the state county they live ...
Hello, I thought I'd post on here before I tear out any of my remaining hair that I have left !,The Reactive debugging has stopped working on the install of UCCX 9 (9.0.2.10000-71), I have several scripts loaded on the system which reactive debugging...
Dears, i have implemented PQ for one of my contact center and we are testing the below scenario: agent one -> attribute postpaid = 10, attribute prepaid = 7 agent two -> attribute postpaid = 7 , attribute prepaid = 10 Precision queueing, Cisco P...
Hi Guys pls Find Attachment , UCCX 11.6.1 Team configuration shows nothing , even-though the supervisor capabilities view show the active supervisor in the Cisco unified CCX Supervisor Pane Also My 10 Agents show up in the Cisco unified CCX Agent i ...
Hi, We have a new installation for Cisco ECE. We have integrated already with UCCE. While we are trying to login with agents we are getting error as "You have not given access to any console. Please contact administrator". Agents already has requir...
Hi Just wondering if anyone knows how to configure 'automatic import' feature in Cico CCX campaign configuration (CCX > subsystems > outbound > campaign > ?) Thanks
Has anyone design a solution utilizing Aqua for web chat UCCE 11.6? Looking for a solid, high-level description of what it is, what it does, etc.
Buenos días Tengo un contact center al caul no ingresan llamadas porque me suena inmediatamene el mensaje fuera de horas laborales , ya sea de día o noche, anteriormente se cambio la zona horaria del call manager y se configuro la hora correcta en ...
Does anyone happen to have any info about a potential deprecation of ICM to ICM Gateway in future releases? I thought I had heard someone mention this at some point in the past couple of years but can't find anything to substantiate the claim.Thanks ...
Hi,is it possible to hide/disable a button (p.e. Direct Transfer) of the call control buttons?Regards,
Hi, I am using uccx, cucm 11.5 . I wanted to know if calls will hit agent and play ivr prompt at the same time. As long as agent is not picking up call, play ivr prompt . Is this possible?
Dear every one. I have a issue when create uccx. This is my scrip, when all agents were busy, calls will go to on queue, and i create a task "get digit string". when customer on queue press *, will play a prompt and end game. but i have a issue, when...
Assume the following XML document exists: <con:consultaSaldosTarjetaCreditoResponse> <CARD_NUMBER>111111111111</CARD_NUMBER> <CARD_HOLDER_NAME>#################</CARD_HOLDER_NAME> <CREDIT_LIMIT>5000</CREDIT_LIMIT> <CREDIT_LIM...
