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Unified Intelligence Centre Report

Is there a way in Intelligence centre to be able to run a cdr report with the number of calls etc where i want to know the specific stats for the same hours during the day (e.g after hours) everyday rather than a 24 hr period. For example   I want to...

dorelp777 by • Level 1
  • 782 Views
  • 2 replies
  • 0 Helpful votes

Resolved! UCCX agent still in "Talking" state after transferring the ACD call to their second line

I have a customer that has a unique requirement. They use UCCX 8.5 and each of their helpdesk agent phone  (7942 phone) has two lines, line 1 - an ACD line and a line 2- non-ACD line. They log in using CAD agent on their  line 1 and receive ACD calls...

Resolved! If date check scripting

Hello all,I am trying to do a if statement date check, what i would like to do is for the system to check the date, and if it falls between for example 10 Feb and 24 April = true else false. Below is something i have come up with but keep getting err...

JonesR by • Level 1
  • 451 Views
  • 1 replies
  • 0 Helpful votes

Resolved! Create Text file

Hi, We have a requirement for creating a txt file based on user input. I can create the data, but how to write the file? I did this years ago on UCCX 4 (windows) and there was a directory on the windows machine, where is this directory on UCCX 11 ? A...

Cisco UCCE Monitoring Tool

Hi, We are looking for Cisco UCCE (PG , RTR , LGR......) application critical services monitoring tool , can you please help us to decide or recommend any tool through which we can monitor application layer services. Regards, Prabhakar Kumar

Resolved! Checking Calls in Queue in CCX Script

Hi All,   Not quite sure how to accomplish this but I'm looking to  insert logic in one of my scripts that will check how many callers are currently in queue. My goal would be to send callers after a certain amount to a separate set of instructions t...

Play DATE in UCCX 11.6

Folks please help...   I want to play DATE in 'YYYYMMDD' format from variable type 'string'   I have SQL 2008 External DB configured. I've configured variables in GETDB step to store the output from database table. Challenge im with is how should I p...

Resolved! Web Setup page not loading

I am setting up a lab for PCCE 10.x and am having issues with loading the web setup page.  All I get when I launch the page is a connection error.   IIS is running, I can connect to http://localhost/ on the data server but when I try the web setup ht...

jc12 by • Level 1
  • 1826 Views
  • 3 replies
  • 0 Helpful votes

finesse screen pop

Hello Everyone, I am having trouble displaying a Pop Up  page within the Finesse agent desktop. I downloaded the ScreenPopSampleGadget-Finesse-10.6.1-v1.0 and uploaded the following 3 files into the UCCX server using the 3rdpartygadget account. Scree...

mightyking by • Level 6
  • 2650 Views
  • 15 replies
  • 0 Helpful votes

Scripting help

Hi Folks,   Brand new to scripting here and my office has a request to change our existing script for one of our groups and add the pre-recorded message "all agents are currently busy" and have it play every 2 minutes after the initial one.   Any tho...

gunwng by • Level 1
  • 1273 Views
  • 15 replies
  • 0 Helpful votes

UCCX Reporting on Google Chrome

Has anyone encountered an issue wherein you cannot generate reports or using Chrome 70 with UCCX? Reports work with IE and previously worked with Chrome 67.     UCCX 11.5.1.11001-34 Google Chrome 70.0.3538.110

RbkMan by • Level 1
  • 1654 Views
  • 10 replies
  • 0 Helpful votes
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