how to mask data or personal information in CVP Activity Logs11.5 /11.6 any inbuilt features available or do write a custom code for ite ? Read that 11.6 has inbuilt CLID /ANI masking feature. Thanks, Thanveer
Forum Posts
All, Anyone have any report for agent or skill-group to support UCCE SIP Dialer? all the reports in the stock are for inbound and dialer itself but nothing for agent (How many calls, Reserve time, etc...) ? Amer
Good afternoon, I'm investigating a bit about how I can add a column to a live report, what I want to do is add an additional column to the ones I already have, to show the time that each agent takes in a certain state.I was looking on youtube and in...
Hi I tried to search something in google but I found nothing. When I try to log finesse lab server then shows me error: "This Finesse Server is out of service. Attempting to find a server that is in service" Users can log to the finesse before. I...
Resolved! CUCM & UCCX
Hi all, I need to put a collaborative environment with the following equipment: I use BE6000 - CUCM publisher + CUCM suscriber- UCCX- Voice gateway 4321 I would like to know what are the different steps to follow to set up this environment. Thank you
Dear Community, I'm wondering if there's a way to set a contact to be "Abandoned" as it's been sitting in the queue for a defined max. waiting time rather than using dequeued? I know there's the "Set Contact Info" step to mark a call handled, but in ...
Hi Everyone We have two type of callers for a script .If someone is calling from outside or PSTN I want to route it to one queue and if some one is calling from internal number (extension number),I have to route it to another queue.But we have only...
Is the CCBU actively investigating potential impact to Contact Center products from applying firmware & OS patches related to the latest CPU Side-Channel Vulnerabilities (Spectre Variants 3a & 4, aka SpectreNG)? Can we expect a Product Bulletin soon ...
Resolved! UCCE 10.5 Vulnerability VMSA-2018-0004
Dear , we have a vulnerability on Vcenter , VMSA-2018-0004 , the solution to update from existing version 5.5 to 5.5 U3h can we do it? is there any affect for our UCCE 10.5 system?
Resolved! Courtesy Callback Configuration
Hello, I have a problem with CVP reporting configuration. In Callback_Entry VXML application we get the _ccvServlet empty. I do not see anywhere in guides where this should be set.Also i have tried to send "_userCourtesyCallbackEnabled" as set to 1, ...
Having an issue with a lab call studio server 11.5 running on Windows 2012 R2.When I go to create a new Call Studio project via File > New I only see an option for Project not Call Studio ProjectHas anyone come across this before ? The same install f...
Just wondering if someone can tell me what is safe to delete from PCCE data server that is starting to run low on space? Thanks
Hello Forum, I have a setup like 5 locations. Each have different phone numbers and different script running in UCCX 11.5. We have asked to create an emergency script such that each call in all those 5 scripts will check for emergency. So I hav...
we recently graded UCCX from 8* to 11.5 one of the custom java class if failing with "java.lang.Exception". I am storing the call events in a java.util.arraylist variable and trying to pass the variable value while calling the custom class. Java.util...
We recently installed SIP Dialer at UCCE 10.5 (2), with Predictive Only simple campaign mode. During testing, we found that Dialers is configured to dial to two lines per agent. 1st call gets connected, however 2nd call being dropped since no 2nd age...
