Hello,
anyone know of a company that provides for -pay (or better yet for free lol) scripting assistance? I have seen this question before but can;t find it.
Thanks in advance!
Replies rated
Hello Everybody i hope you can helpme with something, i have a proyect where i need to put 2 servers and at leats 10 cameras, on a Catalyst 3850, well the datasheet, said this Switch support QoS, but my answer is. How i can configure QoS for every vl...
expert,
I am building lab for UCCE to learn.
- Does typical UCCE contact center always have CVP or how many % without CVP?
- Can it run without CVP ?
Thanks,
K
Hi guys,
I have ICM 11.5, CCM 10.5, CVP 11.5, Finesse 10.5.
Calls are routed correctly and agents are selected as required. Emsmon shows incoming calling and called numbers, label plus correlation ID, agent selected etc. However, the router log viewe...
Hi Guys,
Hoping someone could help me with my current issue.
I have here 3 supervisor users that unable to barge. The scenario is while I am with 1 of the supervisor ( answered in Jabber/extension mobility ) the Silent / Barge Monitoring is greyed ...
Hi guys,
I need to configure a script with cisco uccx editor so that calls that enter the queue after the end of the day, are diverted to various extensions; For example I have 3 extensions where they will be diverted and I need you to call the first...
Hello Everyone,
My customer used UCCX 10.6 SU1, HA. Client used Finesse Client for agents and supervisors. Sometimes, Supervisor is not monitor the agent statu.
Agent actual statu is 'Talking'. Supervisor monitor 'Logout'.After agent complete the ca...
Hi,
Is anybody still have '8.5(1) UCSInstall_UCCX_8_5_1_UCOS_8.5.1.10000-37.sgn.iso Bootable base 8.5.1 installation image' this file.
I need it but still unable to find it on cisco.com
Please help..
Thanks
Hello,i installed my uccx as a new installation in version 11.5My old promts from version 10.6 - i upload this file's to my new server.But the telephone quality is very very bad.What is the distinction of the wav file from version 10.6 and 11.5? an o...
Hi all,
I'm thinking about the best way to configure a script in ICM Internet Script Editor to realize the next configuration:
We have a Contact Center that manage calls in two languages, English and French. For example, call types Service1 and Serv...
Hello,
Anyone know of a way to get a script to account for the desire to close early on a particular day but only for an odd numbered week? So, on Friday on the 1st and 3rd week of the month closing time is 4 PM instead of 5 but on Friday for th...
Greetings!
Is there any way how I can get the original DNIS in UCCX script which came at the CUCM and walked through a translation pattern ? The Original Called Number from the Get Call Contact Info shows the translated number.
Thanks in advance for...
We are trying to create a custom report in UIC which would basically show 3 columns, agent total log time, total time working, not ready. First I'm trying to understand what exactly does Work Time or Work State mean?
Would "agent total work time" b...
Dear All,
We have 1 cluster with 4 call processing node like ( Side- A- 2, side – B - 2 )
While configuring Agent PG on side – A we have given SIDE –A subscriber IP , on Side – B we have given SIDE – B subscriber IP .
When PG A/ B or CUCM s...
