One of our customers asked me to create a log for him from the script that contains the following data in a text file: 1) Date and time2) Identity card3) What is the code we received from the DB4) The HUNT number that is transferred Is there a way fo...
After UCCX installation, when I ssh to the server I get the following error, anyone had already this error?
Hi Friends...Microsoft had announced and started stopping support for basic authentication, which is the default way for ECE to connect with Office 365 email inbox. Since Microsoft's announcement to stop basic authentication and move to OAuth 2.0, C...
I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between departments and the result is that the Post Call Survey leg of the call is restoring all variables (PV's and ECC's) from the initial call leg as oppo...
Hi, I have UCCE 11.6 with CVP 11.6 system. I having problem with Calls using Micro App. Attaching CVP call server log where a simple Play digit application giving silence when calling. CALLGUID = D8DF25369BBF11EDA40CAFDDEEF13136 ANI=126465261 GW=10.1...
Hi I am configuring callback using the call back button when an agent receives a call from an outbound campaign, and this works fine. But I read about Personal Callback Call, which is what we want, customer talks to the same agent. But I can't see ho...
Hello,We planning to upgrading our UCCX and CUCM to 12.5The current version now for UCCX is (11.6.2.10000) and the CUCM is (11.5.1.11900)So if we upgrading the CUCM first to version 12.5.1.14900, it will compatible with UCCX v.11.6.2.10000 or should ...
Hi all, can anyone share the purpose of Dynamic Configuration in the voice elements. What is the difference by using a java class in this as compared to the one we use in action element?
Hello Everyone,Is there a way to associate the UCCX Pub and Sub to a VIP address as we do in an HA CUBE?We need to make the failover of the Pub to Sub or vice versa transparnet to our agents. They need to use a single address to connect to the active...
I am trying to build application based on SDK API and I have problem with SendMessageToAgent metohd. I have built application based on SDK API and documentaion for that but when I run Initialize method everything looks fine - i have got 200 response ...
Hello allI connected my UCCX to my DATABASE and i already have a script to write and everything is fine i wanted to add DBread and DBget when i query for DBread it's working fine and i can find the rows i selected The script to classify the client mo...
We recently installed SocialMiner 12.0 for our UCCX 12.0 deployment.We're about to configure it now, to interconnect it with email. My question is:We've enabled Modern Authentication on Office 365, so does SocialMiner still use IMAP for Email Queues ...
Hello All,I am integrating UCCX 11.6 with SocialMiner 11.6 and Office365. Looks like the integration is completed successfully but when it comes to test the connection in the email CSQ configuration page, an error message stating CSQs Configuration E...
Can anyone help push me in the right direction? We are trying to keep a list of VIP callers that get priority when they call in and they route immediately with a higher priority. I don't mind keeping an XML file updated with the numbers, but I can't...
We are using Finesse 12.5.1. We have a 1 to 1 relationship between CSQ's and Skills, when a supervisor has used the advanced queue management inside Finesse to remove an agent from a CSQ, on some occasions it gives a warning message stating that the ...
