Contact Center

Hi,I need to confirm whether High Availability option for contact center 10.5 and CUCM is supported with 2 Box Business Edition 7k.I am not seeing any document where cisco clearly says High Availability for all apps is supported with BE7000. Regards,...

Hi Folks , How are you all , I need your help again.We have a scenario , when the user gets an incoming call to his cisco phone and the user is busy then the call is fwded to a number which is added in CTI RP in turn it is pointed to a script in ICM....

Hi Experts Would anyone suggest me what I have to do if I want to call from CAD. Thanks in advance. Regards Nizam

Hi Using CUIC 9.0 or 10.5 for creation of custom UCCX reports. Scenario: I've created a SQL Stored Proc, and a report template based around it.I then modify the SQL proc to add a new column. The new column doesn't show in the report.To get it to show...

Well, he time has finally come. I have a need to identify inbound numbers by ANI, do a look up and route accordingly. Anyone have any experience they want to share? We are at UCCE 8.6 with CVP 8.x . ICM and CVP scripting is not a problem, just not su...

Hi, UCCX version is 10.5.1. I can able to generate the Inbound reports manually which is working fine. But when i tried to send the reports through email using schedular, the CUIC is able to send the reports attached through email, but these report...

Hi, I have a problem to implement Continous Integration over my current IVR Application which contains Java and CallFlow projects. In the past, I used ant build tasks to build my application and deploy manually on the server.  I'm trying to implement...

Hello,I am trying to customize a report from CUIC standard 10.6 to bring a new Field in it . Since I do not have this option in this CUIC version, I tried to export the report , and then import it in a lab CUIC Premium older version (8.5.4) but I rec...

I completely understand that Finesse is geared towards the inbound contact center, at least for right now.  Although I can't say the marketing materials really stress that.   But I cannot understand the lack of silent monitoring for all call types.  ...

Hi Everyone,I am trying to upgrade our UCCX Sub from version 10.6.1.10000-39 to 10.6.1.11001-31. I tried at least 4 times but everytime I am receiving the following error message:Error encountered: An unknown error occurred while accessing the upgrad...

I received balance from webservice in action element i need to play.how should i play a normal session value in cvp?