Is there a way to show if Cisco Agent Desktop is ready or not ready from the Taskbar Icon. So when the Agent is minimized, can you look down on the tasbar icon and see it either green or red depending on status? Thanks.
I got an error "DbException: CuicDataSourceServiceManager.doResultSet() { Nested SQLException; SQLState: S0005 Vendor code: 229 Message: The SELECT permission was denied on the object 't_Person', database 'icm9_awdb', schema 'dbo'. }" at the time of ...
I have a script where the caller enters their member ID (through Get Digit String) when prompt. Once entered, the script uses a "Call Subflow" to call another script that looks up the ID in a database and retrieves specific information. It works in...
Hello to the forum, I have a need to collect caller entered data and write it out to a running list of some sort(XML or TXT would be fine). But i need to append the list with each new caller. Could anyone point me in the direction of how to do this...
Hello I need help please! I have PCCE 9 .I am trying to integrate with WFM of Verint Impact 360 but I see that it works with only skillgroup the WFM, Does anyone know if you can do that WFM work with precision routing feature?can anyone help me?Thank...
Hello All,I am running on one VM UCCX 10.6.1 and wanted to know if its possible for me to shutdown server softly via utils command and clone server?Is it supported? Am I going to encounter issues? Thanks,AN>
All, This is my first experience with the call subflow step. I am going to set up a script that is going to be invoked by 2 or 3 other scripts. The subflow script is going to contain a select resource step and that is about it. I need the invoking sc...
HiI don't see CUCM 10.5(2)SU2 on any UCCX compatibility matrix pages.Does someone knows what version(s) of UCCX are compatible with CUCM 10.5(1)SU2? Thanks
Hi All, Request you to clarify how customer opting agent transfer flow work in Comprehensive Model. Customer >>> VG(Ingress & VXML) >>> with CUSP & w/o CUSP >>> CVP >>> ICM >>> CVP >>> CUSP >>> CUCM >>> Agent. For e.g., Customer pressing 4 fo...
Hi,We have implemented an ICM version 7.0 with several Avaya Definity ACDs. The system is up from several years ago but since some weeks ago we are experiencing a problem with historical reports: for a center (a PG) when we get an historical report (...
