Hey All, Within the standard version of CUIC can some give me some guidance on how to create a peak concurrent call volume report? I can do lots of summary reports.. Many thanksAndrew
I have CUIC configured with UCCE user integration enabled. Sync was done successful, but it shows zero for both of supervisor/team.1. I have data source configured successfully connect to A site of HDS DB: uicm_hds for both of historical/realtime,2. ...
Hi,What are the components that make up a Contact Centre. I'm new to VoIP world and I wanted someone to give me a break down of what makes up a Contact Centre. Does the Contact Centre form part of the VoIP network, in other words IP PBX or is it a sy...
We are seeing unexpected failovers between a HA pair of UCCX 9.0(2) servers on a single site, can anyone suggest where to look for why these failovers are occurring? Engine service runtime suggests it is not a service failure. Thanks.
I've added a user in UCM and he's appearing as a resource but not in the User View in UCCX. I've replicated the permissions in UCM that another supervisor has.
Hello,I am looking for a report that provides me with the number of calls answered after certain lengths of time. Eg after 30 seconds. After 1 minute. After 2 minutes. Thanks,AK
Hi, is it possible to integrate two one uccx cluster with two different cucm cluster?>> uccx(M) at one data center(i.e A)>> uccx(S) at another data center(i.e B)now we have one cucm cluster at DC (A) and other CUCM Cluster at DC (B)can we integrate b...
UCCE 10.5The user ID I am logged in with is the same user that we used:- to join servers to the domian - so it has access to Contact Center OU- to create Root, Facility and Instance- Install ICM So why would it not let me Add & Save the Instance via ...
Hello,I have a UCCX 10.6(1) deployment which has had CSQs renamed at the customers request.When I run CUIC historical reports I can still see the old CSQ names as well as the new ones.Is there any way to remove the old CSQ names from the reporting op...
Hi, all,I have a question about analisis log from cti server.Have any one document which describe massage log from cti server, ctios server?How I can understand when Agent change state from Not Ready to Ready personally or his state was change by sup...
I have UCCX 10.6 and AQM . The Network Call record works fine , it records all the calls on AQM (both ACD and Non-ACD) . But client need to record the calls only when agent logins in and Stop the recording when he logs out . Could any One help on thi...
Hi all ,I'm trying to install cme 10.5 . I 'm a bit confused that I can't find cme files on cisco downloads page. and when I typed a command sh telephony-service , it shows that version cme 10.5.How can I found cme files or Is it already loaded ?Th...
Hi All,do you know there is any changes on CAD and CSD when upgrade UCCX from 8.5 to 10.5 ? or only version update, the GUI is still the same and passwords wont change? Thanks,
Running CCX 9.02.The output options for this step state as per the manual;"...to be made available to all Cisco Unified CCX servers in the cluster), saved to disk or to a database, or e-mailed. "Can someone provide some direction on how i could save...
