Contact Center

Dear all,I have installed the CVP 9.0 components and I am now in the phase of configuring the Call Server via the Ops Console.I have already added the call server, but when I'm trying to configure the SIP subsystem, the Local Static Routes buttons (A...

Good day!Could you tell me how I can see a state of outbound dialer preview in UCCX? I want to get know which number was successful and which number couldn't call to client. Is there posibility of noticing for outbound dialer in UCCX in real-time sta...

Instead of continuing to hold, I would like to give callers an option to record a voicemail and have that sent as an attachment to an Email CSQ.  Can this be done with the same session or create a new session within the script?  I'm unsure of how I w...

I had a working script in version 9, after upgrade the Holiday does not work. When I do debug, I can see it always return Null from xml file. I have attached the script. Thanks, Hamed

We created a UCCX script designed to allow callers to hit option 2 record a message instead of waiting in the queue. I have been asked by the supervisor if there is a way to make sure there isn't any stranded voicemail recordings to this trigger. I h...

Customer wants a UCCX custom report which we are building with CUIC Premium.  The one criteria we are having issue with deals with the ability to selects days of the week BUT only with specific hours of the day for each of the days selected.  So cust...

Hello all.. i'm having an issue changing roles for a user in QM admin.  This user was an agent and has since moved dept and is now in a group that doesn't require her to log into agent but the manager does have their calls being recorded.  So basical...

 Hi Dear, We are using two server (web and application)Application and db same server and also we are using standalone installation.it was working fine this morning but we did install new  version 99 license after that we can not access webIts give b...

 Dear Team, I need to generate string prompt at run time in cisco uccx 9.0 premium edition.I am using the Created generated prompt and it works perfectly for numbers and dates. But there is no option for String variables.Can you please help me with t...

All, I am having a problem where the max I can record is 32 seconds or a total file size of 256000 bytes. At this point it cuts me off and makes me stop recording. My max_record_time in cvp record step is set for 180 default. In the CVP logs I s...

Hello All,Desktop work flow administrator will help to monitor the agent status who logged in IPPA? in both ICM and UCCX?. Please assist. ThanksMurali 

Attached is a snap shot of the screen. We did a reboot last night. If anyone can help it would be greatly appreciated.Bill CaprenterFreeman Health System

Hi,We are upgrading UCCX (Contact Center Express) from 8.5.1SU3 to CCX 10.0 and for CUCM 8.5.1SU1 to CUCM 10.0I want to confirm the steps in upgrading of CCX and CUCM. Eg,Publisher CCX 8.5.1SU3 to CCX 8.5.1SU4Subscriber CCX 8.5.1SU3 to CCX 8.5.1SU4Pu...