Contact Center

My client has MS SQL database administrators that are highly recommending doing a periodic reindex as they are seeing a high level of fragmentation. I am unable to find any documents on proper MS SQL Server maintenance from Cisco. In the absence of r...

Hi all,I install a CCMP8.5 on one of AW server.But I failed in the installation of the database.It display "security key not configured...."I don't know how to repair it.Anyone knows about this pls help.Rgds,Wokist.

Hello,I have a quick question: is it possible for an Agent on CUCCX 9.x CAD to selectively login to some of the queues assigned to him?TIA and regards.

Hello All,I have a 8.5(1) UCCX deployment thats being set up to only use the G729 voice codec (servers are hosted in a 'cloud' providing an IVR service to many remote sites - no agents).Been playing around trying to get a 'prompt recording' script wo...

Do any know how to disable the IPPA CSQ stats screen or fine tune the CSQ stats screen so it only will pop out once the call is coming in via the IPCC?Else how to disable it so it wont pop up all the time?

We are working on a custom CTIOS agent desktop and are experiencing an issue, and we were wondering if anyone else has seen the same problem and knows a work-around.A supervisor barges in on a call for one of the agents in her team and then leaves th...

Can someone please explain me the differences between different type of Network vru's . Especially between Type2 and Type10 .Thanks in advance,Sasikumar.

Hi,we are developing some custom reports in UCCX 8.5. We know that we need to use uccxhruser but we never has set a password for this user. We don't know in which way can affect to other applications if we set a password.Could anybody help me?Regards

Dear networkers,After installing the Cisco Advanced Quality Management product (from DVD) and while configuring the "site configuration setup" and after clicking on next button; we face the following error message :"Invlaid License : The number of ma...

I have been tasked to add an "emergency announcement turn on/off" section to an existing script for a call center.  I have all items working, except the function of setting a variable (related to a specific emergency announcement - there are 9 such p...