When I run the Cisco Finesse Agent Not Ready reason Code Summary report, the text values of the reasons do not display. Is there a translation table for the codes to text? Is this something my IT/Phone Support person is supposed to customize? The cod...
Forum Posts
Hello Team, Our Customer has UCCE plateform. We have configured an outbound Campaign( Predective mode).The Predictive Dialer transfers the customer to a live agent along with a screen pop to the agent’s desktop. We would like to add a notification so...
Looking at the site for virtualization WFO for CCX it shows WFM server requirements and below that shows also AQM All in One OVA (Base + Record Server + SQL). These can co-reside with other Cisco apps in the same server. Question is: Since AQM is all...
I'm trying to set up scheduled reports for PQ abandoned call reports but when I create it, under the email tab It asks what type of report - xls, Inlinexxx as well as the email address of the recipient. It also auto-populates the "email view" which ...
Resolved! UCCX dead time ring problem
Dear All Please i have an issue with my incoming callsmy script is written to write all call info (Time, Date, Called number, Calling number and Agent Extension)for that in the option connect i set to NO so it can wait till agent reply then DBwrite t...
I have a CCX customer that is using Monet WFM that is migrating to WxCC but want to keep their Monet WFM. the Webex CC Data sheet it states: Workforce management (WFM) integration● Allows customers to integrate their existing WFM systems with W...
Resolved! UCCX Sample Scripts
Can someone post the script_repository_902.zip file for download? The link no longer appears to work, or post a Cisco link that does work, thanks. This is the "broken link", I am trying to download the UCCX sample files. http://www.cisco.com/c/dam/...
Resolved! Guide For Updating UCCX 12.5 SU1
Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...
Resolved! License CCX 10.x not activate
Hi . in case customer have License CCX 10.0 not activate but CCX 10.x end of support . Now can activate or have process for activate License ? IP Telephony and Phones
So when you define a Prompt you get the form P[promptname.wav] and all is good. What we want to do is have that prompt name be retrieved from a prompt directory which is defined by a string. So assume all your prompts have the same numbers like 10...
Hi GuysHow can i get in trial mode with UCCX 12 5 , any methode , seems in 12 5 they forced you with Smart Account thanks
I am trying to understand the 'Calls Handled By Other' field in the CSQ Activity Report.I have two very simple IVR scripts that are almost identical. One has 10% of calls in 'Calls Handled By Other', the other IVR has less than 1%.The UCCX Reporting ...
Hello,I've checked the uccx db storage of a customer with the command - show uccx dbserver diskFound out that logs_dbs, uccx_sbspace and uccx_ersb are almost full. I did some research and couldnt find the usage of uccx_ersb does anybody know?Also I n...
I would like to be able to run a report that will show me to the total instances of a custom call variable for a specific time period. I can run the report and it gives me each instance but would like to generate a report that simply gives the total...
Hi there We have deleted a call type and it is currently still in the table with Deleted='Y'. Someone needs to run a CUIC report using this call type, but it cannot be used in CUIC anymore. What I tried: - Fully deleting a CT (no record in the dat...
