calculate time in uccx script

[Mikhail Kalita]

Good day! How can I calculate exact time in seconds between "Accept" (-Triggering Contact-) and "Terminate" (-Triggering Contact-)? 

[Aaron Harrison]

Hi

Just after your accept step, use a set step to set a 'Date' var named StartTime to D[now]

At 'terminate', use a set step to set a 'Date' var named EndTime to D[now]

then use another Set step to calculate the difference in secs, assign it to an int var named 'CallLenght'

(int)((EndTime.getTime() - StartTime.getTime())/1000);

Regards

Aaron