Cannot perform operation. Error code: CTI-1 in Finesse

[syedmd866]

Hi,

We are getting error in Finesse "Cannot perform operation. Error code: CTI-1" while trying to transfer to PQ.

Version- UCCE 11.5
Phone- CIPC-SIP

[bill.king1]

You'll have to provide more information than that for people to offer any suggestions, like:

-does it happen for all transfers or just one

-does it happen if you use Finesse and the phone, or only one way

-does it happen with all users

-are you trying a consult transfer

etc.

[syedmd866]

Hi Bill,

-does it happen for all transfers or just one-- Agent tried two different numbers

-does it happen if you use Finesse and the phone, or only one way-- Agent will use Finesse for transfer 

-does it happen with all users-- So far only two agents reported

-are you trying a consult transfer-- yes

Thanks

[bill.king1]

So you'd want to see if there's an issue with the setup of those two agent phones. For instance, if you have an agent that doesn't have the issue, have the "problem" agents try and use the phone of agents who do work (and vice versa), to see if it is a CSS/UCM set up type of issue.

I know you're using Finesse for transfer, as you should, but you'd want to try and use only the phone, just to eliminate where the problem might be.

[richardpierce]

Hi, I have the same problem did you get this resolved, and how?