CCX Outbound Dialer reclassification of call to callback from a script???

[sidneykwan]

Is it possible to reclassify a call to callback from an IVR script? Meaning a call goes out, the caller gets a menu that prompts the caller to press 1 for an agent or 2 for a callback. If the caller presses 2, how do I reclassify the as a callback  (4)??

[Ammara Bokhari]

Hi,

We have a complete callback solution for this with various options here: http://www.expertflow.com/callback/ 

[ahmed.abdelaziz.n1]

Did you get any solution for callback on IVR-Based?