You need to provide far more context than that for anyone to help you. We are limited to only the facts you provide here; we can't login to your system or otherwise fill I the blanks for you.
UCCX or UCCE? Screenshot depicting what you're referring to? Is this a wish list of what you want or are these things documented in the product documentation but missing on your install? What modifications to Finesse gadgets and/or CUIC Live Data reports have you made? What other troubleshooting have you done?
