Cisco finesse. Team performance gadget for non-voice agents

[Viktor Iesypenko]

Hello

Currently Team performance gadget in finesse doesn't display agents that aren't in voice MR domain.

That is because finesse's API for get team (new  finesse.restservices.Team) returns only users in voice domain.

Is there any possibility to get all users (voice & non-voice) from finesse? Or only cceadmin API?

Best regards,

Viktor

[dhiarumu]

Hi Viktor,

https://pubhub.devnetcloud.com/media/finesse/docs/downloads/previous-documentation/developer-guide/Cisco_Finesse_Web_Services_Developer_JavaScript_Guide_Release_12.6(1).pdf

/finesse/api/Users - API will list all the users including voice and non-voice. This API requires admin credentials.

Regards

Dhina

[Viktor Iesypenko]

Hi Dhina

Thanks for reply!

Yes, /finesse/api/Users returns all necessary information. But admin credentials in gadget - it's not very acceptable for us

I'm looking to UCCE API https://<server>/unifiedconfig/config/agentteam/<id>. It could be calling under supervisor's credentials

[dhiarumu]

Hi Viktor,

If you are looking to get all the users from specific team with supervisor credentials, this can also work for you.

https://pubhub.devnetcloud.com/media/finesse/docs/downloads/previous-documentation/developer-guide/Cisco_Finesse_Web_Services_Developer_JavaScript_Guide_Release_12.6(1).pdf

/finesse/api/Team/<Team_ID>

Regards

Dhina

[Viktor Iesypenko]

Hi

Thanks

But this one returns only only users in voice domain:

/finesse/api/Team/<Team_ID>

[dhiarumu]

Viktor,

For now, there is no such API in finesse that can list both the agent types.

Regards

Dhina