Cisco SocialMiner 10 Reporting Database is down?

[edo_super]

i have just installed Cisco SocialMiner 10.0 and i got everything running and fine. But i received error when changing the reporting db credential in

Administration --> Reporting Configuration --> Edit --> Fill up username & password --> Save

It throws "Error - An error occurred on the application server during operation.
The request reached the application server but it took too long to respond."

Is there a way to check if the informix database is running?

Thank you for your assistance!

[david.macias]

I don't have access to our lab right now, but I think there's a database utility within the CLI. Something like db status or something like that.

david

[edo_super]

Hi David,  Thanks for your response!

i tried CLI show tech dbstateinfo and it says that the Informix is UP.

Anything else that i might need to check?

[edo_super]

Hi David, after consecutively hitting the Save button for several times, i finally managed the set up the reporting user successfullly!!

[david.macias]

Ha, not surprised, but glad it's working now.

david