Hi,
We are using social Miner/UCCX to route our third party chats into finesse agents.
We would also like to create a finesse gadget that monitors incoming chats for a particular agent and obtain a chat/call variable when they arrive, similar to how the non-voice-media gadget: '/multisession/ui/gadgets/multisession-reply-gadget.jsp'
I believe I need to connect to the XMPP server service on the social miner, Is there any examples/documentation of this as Social miner developer guide and it only mentions an XMPP api for updating the config of the XMPP Server...
I understand also that I would need to monitor chat notifications for the logged in agent in finesse so I would assume I would require that agents details/JID ??
Thx
Sylvester.
