CTIOS Client is not working on Windows 7 64x platform

[Mohamed Sherif]

Hi All, Good day

I'm installing CTIOS client ver 8.0 on winodws 7 64x but after installation once I open it it crashed.

I've tried to look in the registry but I'm not able to find the Cisco folder under HKEY_Local_Machine > Software

I'm attaching a snapshot for the crash error

Regards,

Mohamed Sherif

[brian1mcc]

8.0 is not supported on windows 7 64-bit.

From the 8.5.x BOM -

Windows 7 (64-bit) Support for CTI OS

Starting with CTI OS Release 8.5(2), you can access the CTI OS Client on Windows 7 64-bit.

Try running in compatibility mode for windows XP ...

Brian

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[Mohamed Sherif]

Hi Brian,

I already tried to install it in compatibility mode for windows XP and it didn't work as well.

Regards,

Mohamed Sherif

[brian1mcc · Accepted solution]

Well it's not supported, so I'm not sure if you'll get it working at all.

As this is installed on win7 64-bit, the registry keys are under

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.

Brian

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[david.macias · Accepted solution]

Try upgrading to a newer version of the CTIOS desktop, you can run this with an older CTIOS serve with no problem.

david

[Mohamed Sherif]

I've installed CTIOS Rls 8.5 and the application is oppening now, but when I'm trying to login it keep connecting and not able tp login.

Any idea

[david.macias]

Can you post the ctios log to see what it's complaining about?

david

[Mohamed Sherif]

I uploaded the log file

Regards,

Mohamed

[david.macias]

Both ctios servers appear to be offline.  Did you start the ctios service on hoccmpga and hoccmpgb?

david

[Mohamed Sherif]

This is a producation environment, all services are running

Mohamed

[david.macias]

So, it sounds like the issue is from this specific agent computer only?  If so, can you see if you can ping the PGs IPs and see if the hostname resolves to the correct address?

david

[Mohamed Sherif]

Yes, I can ping an telnet from this PC to the PGs IPs and Hostnames

[ELM NMS Team]

I have same issue but the log is empty

from where i can got the log file ?

Thanks

[Mohamed Sherif]

Hi Zeeshan,

you can find the logs in windows 7 under

C:\Users\(your local user)

you'll find the logs named as "CtiOsClientLog.xxxx.xxxx.xxxx.log"

Regards,

Mohamed Sherif

[ELM NMS Team]

Dear Mohamed

Thanks a lot for your suppport

I still face same issue , can you please tell me what you did to solve it

Are we have to install 8.5.4 patch on CTIOS server or only on client machine ?

Thanks

Best regards