Disabling DTMF for Agent Transfer to IVR calls

[Hossain Ahmed Ashfaque]

Hi,

I want to disable DTMF for agents when the agent transfer call back to IVR. I tried it by disabling the DTMF using SIP trunk but in this case caustomer is also unable to provide DTMF. Moreover with SIP normalization we removed telephony event in the SDP message but it only works for SCCP phone and I am having SIP phone.

By default SIP phone is using KPML to send the DTMF. Is there any way to block the DTMF in KPML.

Please advice is the any other way to achieve the requirement.

Thanks,

Ashfaque.

[Kartik Bhatia]

UCCE or UCCX?

If UCCE with CVP - is wondering if microapp.input_type which should be set = D - well setting it to an invalid value like N instead for e.g. will help or not?

Why do you want to disable DTMF if I may ask - if there are no collect digits scripts like Menu or GD any which way - then pressing DTMF will be ignored by the system anyway's.

Thanks,

Kartik