EIM/WIM 4.3 OS install specifications

[eschippe]

Hi, I need to document the OS installation steps for EIM/WIM 4.3.x.

The EIM installation Guide (http://wwwin-tools.cisco.com/cecsearch/display?url=https%3A%2F%2Fecm-link.cisco.com%2Fecm%2Fview%2FobjectId%2F090dcae1804c73b9%2FversionLabel%2FCURRENT&pos=1&strqueryid=3&websessionid=A8Ujb8GWMrwGa4y_tvEDFGT) does not have specifics on how to install Windows 2003.

Is there any information about installation specifics for W2003 on the EIM/WIM servers?

Thanks in advance,

Ernst Schippers

[egain_karthik]

There are no specifics or instructions on installing Windows 2003, the http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_432/reference/guide/cisco_im432softwaresysspecification.pdf

only has requirements. What would be specific to your installation?

[eschippe]

The EIM / WIM is communicating to the ICM. Are there any specifications regarding NIC interfaces, does the server need to be domain member?

Are there any specific details for installing SQL 2005 on the EIM server or is it just insert install media and hit next until finish?

Ernst

[matthewpage]

You need to have the two servers in the same domain if you are using WIM. You also need to make sure you disable NIC teaming on the server as that is not supported. You will also need to make sure mixed mode authentication is enabled on the AW SQL server as CIM uses SQL user authentication to connect.

If you read the installation guide of CIM it covers how to install SQL.

Also make sure you use enterprise edition of windows if you are using a large spec server.

Thanks,

Matt