I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking.
In the logs, i could see that the values are stored in the Form element - utterance and nbestutterance1 but how do i extract them and store in either a local varaible or element data.
Form_01,interaction,utterance,i would like to know the status of my application
Form_01,data,nbestUtterance1,i would like to know the status of my application
I was referring to Janine'solution on the thread mentioned below and i am able to extract the value of intent by storing it in Field Slot and extracting the value in element data by value.
I would like to take the same approach if available to extract the other value.
https://devnetsupport.cisco.com/hc/en-us/articles/115011103207-Form-Element-Nuance-Get-returned-value
Form_01,data,nbestInterpretation1,+intent:Newapplication+slots:+Date:+messageformat:PlainText+message:Which date ?+dialogstate:ElicitSlot+slottoelicit:Date
