finesse gadget db connection

[cukouncukoun]

Hi,

I need to connect from some finesse gadget to MSSQL database when agent is logged in to the finesse desktop.

Do you have any idea how to do it.

Thanks

Tomas

[AntonVoylenko · Accepted solution]

Hi,

You should develop additional application, this application will be managing all MSSQL connections and gives basic API to your Finesse gadget.

BR,

Anton

[cukouncukoun]

Hmm I hoped that it will be much more easier :-) but OK we already developed application which is working as a proxy between our finesse custom gadget and MS SQL database through web services.

I have another question regarding this. On the custom gadget we are using web service calling which we took from the web service sample gadget from the devnet. Do you know if and how is possible to add some redundancy to this web service calling?? So to set some timeout for this calling and also failover to another web server URL.

Tom