Finesse screen popup gadget for new chat message

[SaraCobovic41996]

Hello, 

I need to create a screen popup gadget for new chat messages. For now, I created a popup gadget for incoming calls, and it's working fine. The only thing that I need to change is an event for a new chat. Does anybody know how to write the mentioned event?

Thanks in advance.

[dekwan]

Hi,

Are you on a UCCX or UCCE deployment? Also, what version of Finesse are you using?

If you are using 12.0 or above, you can use workflows to do browser pops for chat messages instead of building a custom gadget: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/Admin/guide/cfin_b_1201-administration-guide-release-1201/cfin_b_1201-administration-guide-release-1201_chapter_01000.html#task_3EAA554250740FFA3C4D9...

Thanx,

Denise

[SaraCobovic41996]

Hi,

I am using UCCE, version 12.0 and I tried using workflows for ece chat, but it didn't work. What I need to do, is to create a gadget, and put a screen pop inside the gadget. 

Thank you,

Sara

[dekwan]

Hi,

Ah, you are using ECE chat. I have not had any experience using a system with ECE myself, but you can find all of the documentation on developer related features here: https://developer.cisco.com/docs/enterprise-chat-and-email/

There is a JavaScript SDK for Chat Development. The documentation for 12.0 is here: https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/downloads/chat-javascript-sdk/guide/ece_12_0_chat_javascript_sdk.pdf From that documentation, I see that there are Library Events for Text Chat. I believe that there should be an event for you to watch when you get a new chat and that can trigger the screen pop.

The best way to get support for ECE is through their alias: ask-ece-dev@external.cisco.com

Thanx,

Denise