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Finesse server doesn't listen port 8445

ocarrillo357
Level 1
Level 1

I've built a new UCCX sandbox UCCX_EarlyRelease but can't go to finesse administration page https://hq-uccx.abc.inc:8445/cfadmin or desktop page https://hq-uccx.abc.inc:8445/desktop 

I do a port scan to the server hq-uccx.abc.inc but the port 8445 is closed

Starting Nmap 7.40 ( https://nmap.org ) at 2017-01-10 10:49 SA Pacific Standard Time
Nmap scan report for hq-uccx.abc.inc (10.10.20.10)
Host is up (0.18s latency).
Not shown: 897 filtered ports, 93 closed ports
PORT STATE SERVICE
22/tcp open ssh
80/tcp open http
443/tcp open https
5001/tcp open commplex-link
5002/tcp open rfe
5003/tcp open filemaker
5004/tcp open avt-profile-1
8080/tcp open http-proxy
8443/tcp open https-alt
8500/tcp open fmtp

Nmap done: 1 IP address (1 host up) scanned in 17.47 seconds

May be a servise is down. This is the list of services:

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Unified CCX Administration[STARTED]
Cisco Unified CCX CVD Dependent Webapp[STARTED]
Cisco Unified CCX Cluster View Daemon[STARTED]
Cisco Unified CCX Configuration API[STARTED]
Cisco Unified CCX DB Perfmon Counter Service[STARTED]
Cisco Unified CCX Database[STARTED]
Cisco Unified CCX Perfmon Counter Service[STARTED]
Cisco Unified CCX SNMP Java Adapter[STARTED]
Cisco Unified CCX Serviceability[STARTED]
Cisco Unified CCX Voice Subagent[STARTED]
Cisco Unified CCX WebServices[STARTED]
Cisco Unified Serviceability RTMT[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Desktop Administrator Service[STOPPED] Service Not Activated
Cisco Desktop Agent E-Mail Service[STOPPED] Service Not Activated
Cisco Desktop Browser and IP Phone Agent Service[STOPPED] Service Not Activated
Cisco Desktop Call/Chat Service[STOPPED] Service Not Activated
Cisco Desktop Enterprise Service[STOPPED] Service Not Activated
Cisco Desktop LDAP Monitor Service[STOPPED] Service Not Activated
Cisco Desktop License and Resource Manager Service[STOPPED] Service Not Activated
Cisco Desktop Recording and Playback Service[STOPPED] Service Not Activated
Cisco Desktop Recording and Statistics Service[STOPPED] Service Not Activated
Cisco Desktop Sync Service[STOPPED] Service Not Activated
Cisco Desktop VoIP Monitor Service[STOPPED] Service Not Activated
Cisco Finesse Tomcat[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Cisco Unified CCX Engine[STOPPED] Service Not Activated
Cisco Unified CCX Notification Service[STOPPED] Service Not Activated
Cisco Unified Intelligence Center Reporting Service[STOPPED] Service Not Activated
Cisco Unified Intelligence Center Serviceability Service[STOPPED] Service Not Activated
Primary Node =true

1 Reply 1

Akraz
Level 1
Level 1

Cisco Unified CCX Notification Service[STOPPED] Service Not Activated

 

this needs to be running

 

utils service start Cisco Unified CCX Notification Service