Get CSQ display in finesse desktop agent

[vinhsam1009]

Hi, everybody,

Now i have a issue. I use uccx 10.5 for a small company.

In finesse desktop page, not display CSQ when has a incoming call.

My uccx have create 3 CSQ : Sale, Support, CustomerCare

IVR script : press 1 to Sale CSQ, press 2 to Support, press 3 to CustomerCare

I want when incomingcall, press 1 or 2, or 3 to those CSQ, and display that CSQ in finesse desktop page ? (my agent can have 2 CSQ : Support and, Sale, so anybody call to hotline, agent want that call from what CSQ ?)

Thank

[dekwan · Accepted solution]

This is a duplicate post of Get CSQ name display in finesse desktop agent when incoming call.