Header Widgets: difference between "header" and "advancedHeader"

[vvazquez]

Hi, I found some examples where the header widget is defined with "header", and other where "advancedHeader" is used instead on the Desktop layout json file. What is the difference?

Thanks,

Victor

[Janos Benyovszki]

@vvazquez would you mind sharing a few specific examples, links, screenshots comparing these 2? Thanks

[vvazquez]

Hi Janos, for example here: https://help.webex.com/en-us/article/n5595zd/Webex-Contact-Center-Setup-and-Administration-Guide
I can see a couple of examples using "header", and this other: https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/rss-header-widget-sample uses "advancedHeader"

Thanks, Victor

[Janos Benyovszki]

@vvazquez all right, thanks. So based on the docs you shared:

• If you do not enter the advancedHeader property in the custom layout, the default header is displayed.
• When advanced header is enabled, you should move the widgets from the exisiting header to the advanced header as per the example.
• When advanced header is enabled, old header will not be displayed.
• To remove the header icons and the associated functionalities from the Desktop, set an empty value for the associated component in the advancedHeader property ("advancedHeader": []).

So the ket takeaway here is that if you want to go with the default header, you just use "header" and if you want to override it / customise it, you go with "advancedHeader". 

[Arunabh Bhattacharjee]

It was part of the feature launched last year

Customizable and responsive header in Agent Desktop
With this enhancement, administrators can customize the order, position, and visibility of the widgets and actions in the Agent Desktop header. Agents experience better header responsiveness across different screen sizes.

in What’sNew

https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center

and more of it is mentioned in the docs

Documentation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/b_cc-release-2_chapter_011.html#Cisco_Generic_Topic.dita_a64e92de-79de-4f9c-9a8a-4c5a8cfe9c95__section_dvv_hn5_fsb