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How many different languages can Speech to Text handle?

bobsloan
Level 1
Level 1

I am trying to write a script to have a customer call in to our Call Center and be prompt to say their name so the script can look up his/her name and be routed to an agent or search our database for information. We currently have 6 languages they are English, German, French, Spanish, Portuguese, and Italian. Do you know if this can be done?

Thanks

Bob

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Please move this discussion to the Contact Center community and state what product(s) and verion you are using.