how to get info from imported file in an outbound campaign IVR-based. UCCX 8.5.

[Daniel_HdezRivera]

Hello.

Somebody knows if it is possible to get the information inside my ivr script from the file imported when I create an outbound campaign IVR-based?

I want to store in variable data like first name, last name, account number... And use them in the flow of my IVR script.

I´m using UCCX 8.5.

Regards

[jsteinberg]

did you get this to work ?

[Sean Lynch]

I'm not sure if this is relevant or if you are still looking for a solution to this, but I will go ahead an post as I recently had to resolve this issue for a client.  This is working in UCCX release 10.6.

The answer is, "YES!"  You can obtain Account Number info from the Import Contacts data.  It is found on the Get Session Info step, under the Context tab, using the system variable "BAAccountNumber."  You can also obtain "BACallResult" and "BACampaign" for the dialer result and associated outbound campaign application. In your script, just assign these to variable type: String. 

Sincerely,

Sean

[tsuntken]

Sean,

Seems like you are the only one I have heard of to get this to work. I am using version 10.5 SU1 (I know you said 10.6) but the bug workaround at https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus78993/?referring_site=bugquickviewclick does say 10.5+. I have a thread going here https://supportforums.cisco.com/discussion/13026916/uccx-outbound-ivr-campaign-account-number-baaccountnumber

If you could provide any insight on what I am missing. Ive talked to Cisco BU, TAC, and other Cisco UCCX Engineers and still having trouble getting what is wrong or even get someone to tell me "yes" you can get the variables or "no" you cant. Like I said, you are the only one I have seen say YES it can be done. 

Thanks, Tom